WORKING WITH PSS - IMPORTANT INFORMATION

 

PATRIOT SHORE SERVICES, LLC

Dock, Lift & Waterfront Equipment Services

Services are Tentatively Scheduled & WEATHER PERMITTING!!

Lake Redstone-Dutch Hollow-Lake Delton-Jordan-Wisconsin River

  WE CANNOT GUARANTEE SPECIFIC DATES FOR EACH LOCATION.  GO/NO GO INDICATION BASED ON WATER AND WEATHER CONDITIONS. 

*PLEASE PAY ATTENTION TO OUR WEBSITE AND FACEBOOK PAGE FOR UP-TO-DATE INFORMATION.

Aside from our installation and removal services, we offer:  

  • Equipment Maintenance Service to keep your equipment serviceable and safe as well as saving you money in a costly service call.  CALL US TO SCHEDULE THIS BEFORE WE COME OUT TO INSTALL!!!
  • Weekend boat prep (like regular housekeeping for your boat). keeps mother nature at bay.  This service keeps your boat clean and enjoyable all season long, saving you time and preserving your boat's value. Inquire for details and availability.
  • Boat Detailing, We deep clean the boat’s interior, exterior or both...rates depend on the condition and size of the boat.  Spring and Fall are great times for this service.  
  • Prop replacement and repair. On-site removal and installation so you don’t have to take the boat out of the water.  Typically a 5-7 Day turnaround and ready for the next weekend.
  • Service Packages that are all-inclusive and take the hassle out of your time at the lake
  • Storage Solutions. We offer Heated Indoor, Indoor & Outdoor storage options to store your boat, RV or Snowmobiles.  

NEW FOR 2020

We’re excited to announce our MEMBERSHIP discount!

 1YR MEMBERSHIP, 5% off entire order when you pay for your install and removal upfront. You are a preferred customer at this point and receive priority for service over non-members.

3YR MEMBERSHIP, 10% off entire order when you pay for your install and removal upfront.  You are a preferred customer at this point and receive priority for service over non-members. You will also have access to additional services that are not available to our other customers.

Referral Rewards: For each new customer you refer to us, you earn a $20 credit on your account to apply to future services, and they will receive a $20 discount on their 1st service!  There is no cap on the amount of rewards you can earn!  *New Customers must purchase services in order to receive credit. 

 

Our commitment is to offer you value and peace of mind when it comes to installation and removal of your waterfront equipment. We are fully insured and we’ve invested in the equipment needed to serve your needs!  We conduct our operations as a business should...professional, courteous, and easy to work with.


NO EQUIPMENT WILL BE INSTALLED WITHOUT AN ONLINE ORDER 

HOW TO SCHEDULE YOUR SERVICE:

Find the header at the top of the page, Order Services

Select the appropriate location

Select your equipment services.  

Look for the items that best match yours and chose the quantity

Add to your cart.  

Review your order for accuracy

Chose your payment method 

Check out/Process order and Pay for service

This process forms our agreement to serve you, and instructs us on what equipment should be installed at your property.

(see FINE PRINT)

It is very important to confirm the PHYSICAL ADDRESS of your lake property.  Please don’t assume we know where it is because we have serviced it in the past. It helps us avoid mistakes and keeps us moving efficiently.

 

THE FINE PRINT & ADDITIONAL DETAILS

INSTALLATION DETAILS:

It is important that we get to know you as well as your property and equipment.  To help with that, we ask you to provide any special instructions via the comment section in our online store.  PLEASE CLEARLY MARK THE LOCATION YOU WANT YOUR EQUIPMENT INSTALLED OR PROVIDE DETAILED INSTRUCTIONS TO GIVE GUIDANCE.

CALL-BACKS WILL BE CHARGED A MINIMUM $150 FEE AND $150/HR RATE AFTER THE 1ST HOUR.  Signs taped to trees or painted rocks, and even ziplock bags with pictures or diagrams are great aids to ensure we get it right the first time.  


IMPORTANT: BILLING DETAILS:  

  • At this time we prefer to use our online platform to process payments as it provides you a level of protection with your debit/credit card company and it creates a paper trail that is helpful with regards to our accounting.  We will still accept checks but an additional $5.00 fee will be added to your account. 
  • Any accounts not paid in full BY TIME OF SERVICE will be assessed a $35 Billing/Processing Fee. We don't want you to have to pay this so we've given you several ways to avoid this fee.  Please log in to our website at www.patriotshoreservices.com OR contact us to create an invoice for your service.
  • You can mail a check to S3258 Lake Virginia Rd, Reedsburg, WI 53959 OR call 608-448-1752 and pay by phone (leave a message if you don't reach someone and we'll call you back as soon as possible. This is an extremely busy time for us and your patience is appreciated.)
  • Accounts not paid in full AFTER 30 DAYS FROM SERVICE DATE, will be assessed a $35 Late Fee every 30 days past service date.  
  •  

    DISCLAIMERS:

    For our protection, we reserve the right to refuse service on unsafe equipment or situations that involve dangerous conditions including working around sharp foreign objects, debris and other hazards, or requests that involve using imprudent judgment. Safety is our primary concern.  Wind speed is a serious concern when lifting objects on the water.  We will not jeopardize our safety or that of our equipment if the conditions are unsafe. 


    Please keep in mind...Shoreline Products are exposed to harsh climates and environmental conditions affecting their quality and consistency. Equipment used in this type of setting and climate will occasionally break, and there is an inherent chance of damage. Therefore, due to many circumstances and environmental conditions, your equipment serviceability can change at any time. Please inspect your equipment before we arrive.  We will do our best to note our concerns and bring them to your attention if we discover broken or unsafe equipment.

    We strongly encourage you to purchase our service package to avoid costly call-backs, and repairs while keeping your equipment's wearable items in top condition.  


    While we will make every possible effort to prevent damage, we will not be held responsible for breakage, failure, loss or repair due to unmaintained equipment.  In the event this happens, please contact us to find an agreeable resolution.